SHIPPING POLICY
Boonie’s Besties
How Your Order Gets Made
All Boonie’s Besties products are made just for you, on demand, with love (and a little chaos). We work with a print-on-demand company with fulfillment centers worldwide. Your order is printed and shipped from the facility closest to you.
This means your tote, tee, hoodie, or print = product is made fresh the moment you order it. No sitting in a warehouse. No mass production. Just your Bestie, made for you.
Production Time
Before your order ships, it needs to be made. Please allow:
3–7 business days for production (this is on top of shipping time)
During high-demand periods (holidays, new drops), production may take a little longer. We’ll always keep you posted.
Shipping Times
Once your order ships, the estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| USA | 3–5 business days |
| Canada | 5–10 business days |
| UK & Europe | 5–10 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of World | 10–20 business days |
These are estimates, not guarantees. Carriers can occasionally be slower than expected. If your order is running late, please give it a couple of extra days before reaching out.
Tracking Your Order
Once your order ships, you’ll receive a tracking link by email. Use it to stalk your package as many times as you need. We completely understand.
If you have any questions about your tracking or shipment, email us at tara@taraboone.com with your order number, and we’ll help you out.
International Orders — Customs & Duties
Orders shipped outside the USA may be subject to customs fees, import duties, or taxes. These fees are set by your local customs office and are entirely outside our control.
We strongly recommend checking with your local customs office before ordering to avoid surprise charges. Boonie’s Besties is not responsible for any customs fees or delays caused by customs inspections.
Wrong Address?
Please double-check your shipping address at checkout. Once an order is in production, we can’t change it. If you realize you’ve made a mistake, contact us immediately at tara@taraboone.com. We’ll do everything we can to help, but we cannot guarantee changes once production has begun.
If your order is returned to us due to an incorrect address, we can resend it, but the cost of reshipping will be your responsibility.
Order Not Arrived?
If your estimated delivery date has passed and your order hasn’t shown up:
- Check your shipping confirmation email for any address errors
- Check with your local post office; sometimes packages are held there
- Check with your neighbors in case the courier left it with them
- If none of those help, email us at tara@taraboone.com with your order number
Please report missing packages within 14 days of your estimated delivery date so we can investigate and make it right. Reports received after 14 days and up to 30 days will be reviewed on a case-by-case basis at our sole discretion. Reports submitted after 30 days will not be accepted under any circumstances.
Questions?
Email us at tara@taraboone.com — the girls may be slightly unhinged but we always write back.